The City of Ashland currently provides water, sewer, and trash services for citizens inside the city limits. Utility billing is handled by the Utility Clerk each month. Monthly utility bills are sent out to customers at the end of each month and are due on the 15th of the month by close of business at 5 p.m.
When are bills mailed out to customers?
Utility bills are processed the last week of the month.
When are utility bills due?
Utility bills are always due on the 15th of each month. If the 15th of the month falls on a weekend, customers are allowed to make payments without penalty until the following Monday at 5:00 p.m.
What are the penalties added to my account if I pay my bill late?
If payment is not made by the due date at close of business, a late fee of 10% will be applied to each account. If not paid by the 25th of each month a $10 penalty will be applied and Customers will be sent a notice telling them the date of disconnection for non-payment.
I'm moving into town, what is the process I will need to complete to sign up for utility services?
New customers will need to come to City Hall at 109 E. Broadway to fill out a Residential Service Contract and pay a deposit on services. The deposit for Residential services is $90.00, for Residential Rental and Commercial property is $150.00. If signing up for service after 3:00 p.m., services will be established the next business day.
Can I make my uility payment online?
Yes! The City of Ashland is now taking online payments. There is a $2.50 fee for using this service. Online payments take 24 hours to process. Customers can pay online at: www.billpayit.com/CITYOFASHLANDMOUTILITY
If you want to know your account balance before you pay online, please call (573) 657-2091.
What are the current charges and rates for utility services in Ashland?
The current rates for utility services in Ashland are as follows:
Water: $8.90 base charge monthly and $4.71 per thousand gallons.
Sewer: $27.75 base charge monthly and $5.25 per thousand gallons.
Trash: $11.42 charge for residential customers.
Collection Fee: $2.00 charge per month.
Recycling Fee: $1.00 charge per month for residential customers.
Yard Waste Fee: $1.50 charge per month for residential customers.
Primacy Fee: $0.25 charge per month.
Sewer Collection Fee: $0.07 charge per month.
Wastewater Bond: $5.00 per month.
I'm moving within the City. What do i need to do?
If you are a current resident and are moving within the City of Ashland you will need to fill out a new Customer Utility Contract and pay the deposit associated with your new residence. If you are currently signed up for ACH withdraw, you must fill out a new ACH form for your new residence.
Bank information does not transfer when you switch accounts.