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The City of Ashland currently provides water, sewer, and trash services for citizens inside the city limits. Utility billing is handled by the Utility Clerk each month. Monthly utility bills are sent out to customers at the end of each month and are due on the 15th of the month by close of business at 5 p.m.

Have Questions?
E-Mail the Utility Clerk

Frequently Asked Questions

Utility bills are processed the last week of the month.
Utility bills are always due on the 15th of each month. If the 15th of the month falls on a weekend, customers are allowed to make payments without penalty until the following Monday at 5:00 p.m. 
If payment is not made by the due date at close of business, a late fee of 10% will be applied to each account. If not paid by the 25th of each month a $10 penalty will be applied and Customers will be sent a notice telling them the date of disconnection for non-payment. 
New customers will need to come to City Hall at 109 E. Broadway to fill out a Residential Service Contract and pay a deposit on services. The deposit for Residential services is $90.00, for Residential Rental and Commercial property is $150.00. If signing up for service after 3:00 p.m., services will be established the next business day.
Yes! The City of Ashland is now taking online payments. There is a $2.50 fee for using this service. Online payments take 24 hours to process.  Customers can pay online at: www.billpayit.com/CITYOFASHLANDMOUTILITY

If you want to know your account balance before you pay online, please call (573) 657-2091.
The current rates for utility services in Ashland are as follows:

  • Water: $8.90 base charge monthly and $4.71 per thousand gallons.
  • Sewer: $22.75 base charge monthly and $5.25 per thousand gallons.
  • Trash: $11.76 charge for residential customers.
  • Collection Fee: $2.00 charge per month.
  • Recycling Fee: $1.00 charge per month for residential customers.
  • Yard Waste Fee: $1.50 charge per month for residential customers.
  • Primacy Fee: $0.25 charge per month.
  • Sewer Collection Fee: $0.07 charge per month.
  • Wastewater Bond: $5.00 per month.
If you are a current resident and are moving within the City of Ashland you will need to fill out a new Customer Utility Contract and pay the deposit associated with your new residence. If you are currently signed up for ACH withdraw, you must fill out a new ACH form for your new residence.

Bank information does not transfer when you switch accounts.
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